Terms and Conditions

1. Services Offered: Vic Plumbing & Drainage provides plumbing services including but not limited to installations, repairs, maintenance, and consultations.

2. Scope of Work: Our plumbers will perform services as agreed upon with the customer. Any additional work required will be communicated and agreed upon before commencement.

3. Payment: Payment is due upon completion of services, unless otherwise agreed upon in writing. We accept cash, cheque, credit/debit cards, or electronic payments. Invoices not paid within the agreed-upon timeframe are subject to late fees.

4. Estimates: Estimates provided by Vic Plumbing & Drainage are based on the information provided by the customer and may be subject to change upon further inspection or discovery of additional issues.

5. Cancellation Policy: Cancellations must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee.

6. Warranty: We stand behind the quality of our workmanship and offer a warranty on services rendered. Please refer to specific warranty terms provided upon completion of the job.

7. Liability: Vic Plumbing & Drainage is not liable for any damages resulting from the customer’s misuse or negligence following the completion of services. We are also not responsible for pre-existing issues or damages.

8. Safety: Our plumbers adhere to strict safety protocols while performing services. Customers are required to ensure a safe working environment and provide necessary access to the plumbing systems.

9. Access: Customers are responsible for providing access to the property and plumbing systems at the agreed-upon service times. Failure to do so may result in rescheduling fees.

10. Privacy: We respect the privacy of our customers and will not disclose any personal or sensitive information to third parties without consent, except as required by law.

11. Compliance: Vic Plumbing & Drainage complies with all local, state, and federal regulations governing plumbing services and maintains appropriate licenses and certifications.

12. Dispute Resolution: Any disputes or concerns regarding services provided by Vic Plumbing & Drainage should be addressed promptly to reach an amicable resolution.

13. Modification of Terms: These terms and conditions may be updated or modified from time to time. Customers will be notified of any changes in writing.

14. Promotion code and discount: Please be advised that only one promotion, discount, or savings code can be redeemed per transaction. Combining or using multiple codes simultaneously is not permitted. We retain the right to modify or cancel promotions at our discretion, without prior notice. Promotions are subject to change and may have expiration dates. For any inquiries regarding promotions or discount codes, kindly reach out to our customer service team.

By engaging with Vic Plumbing & Drainage for plumbing services, the customer agrees to abide by these terms and conditions. For any questions or clarifications, please contact us directly.